Smart Tutor for SAMSUNG Mobile is a free tool for your Android smartphone or tablet and you can use it to obtain a better understanding of issues as they show up. By taking a couple of steps, you will allow tech experts to fix your device. Once you launch the app, you will notice a basic and pretty straightforward layout.
To receive help from Samsung experts you have to initiate a call to the SAMSUNG Contact center. You will obtain this phone number after you accept the Terms and Conditions. This number depends on your location, country-wise. The next step is to enter the 6 digits provided by the tech expert. This combination of numbers is a connection code and once you share them the expert will be able to connect to your smartphone or tablet.
The entire purpose of this tool is to receive help in case you have issues with your device and you can close the connection anytime you want by tapping the Disconnect button. You don't have to worry about your personal and sensitive data being exposed because Smart Tutor blocks the tech expert from accessing the emails, gallery, messages, etc. This application comes with features such as application and screen lock, chat, screen share.
As you can see, you're even allowed to chat with the technical support while they are accessing your device.